Consultations are generally by appointment. This helps us manage doctors’ time efficiently and reduce waiting time. On arrival, ensure you report to reception and identify yourself for the appointment. Please inform us immediately if you are suffering chest pain, shortness of breath, an allergic reaction, head or spinal injury, uncontrollable bleeding or fainting/dizziness for immediate assistance by our clinical staff.

We would also appreciate if you could let us know if you think you or your child might be contagious, for example, if you have a rash, fever, cough, vomiting or diarrhoea, as we may need to seat you in a separate area.

To help accommodate our patients with their usual doctor, please let them know when requesting an appointment. If your preferred doctor is unavailable on a particular day, we encourage you to see another doctor within the Practice as they are able to easily access your records here.  

We encourage patients to consider two (2) long-term doctors of the practice, to ensure continuity of care, a high quality comprehensive medical assessment, and so you always have a familiar friendly person to listen to your concerns.

As a guide we advise that:

A standard 15 minute appointment is for a single problem.

A longer appointment of 30 or 45 minutes is recommended for 2 or more problems or for complex issues (see below for further guidance on longer appointments). This allows sufficient time to take a comprehensive history and perform an adequate examination to assist you with your health care.

Longer appointments of 30 minutes are required for the following:

  • New patients:

(This allows the doctor to gather a past medical history, current medications and any other information that may be vital in managing your healthcare)

  • Multiple issues (more than 2)
  • Annual health & skin checks
  • Cervical screening
  • Travel advice & vaccination
  • Mental health issues & care plans
  • Work cover assessments
  • Medical & insurance forms
  • Driving medicals – RMS
  • Minor procedures & excisions

Adding extra family members to a single appointment causes delays to other patients.  We suggest that you please book an individual appointment for each family

Cancellations

Please let us know if your appointment is no longer required as this enables us to allocate that time to other patients who may be unwell or require urgent review.

Missed appointments may incur a $50 ‘failure-to-attend’ fee, which does not attract Medicare rebate.

Delays

General practice is very unpredictable and unfortunately medical emergencies can occur which can cause the doctors to fall behind and be delayed despite our best efforts.

Please feel free to phone the practice before your appointment to check whether your doctor is running on time.  As a courtesy to you, if delays are significant, we will endeavour to inform you of the delay and we thank you for your understanding.

Online Appointment Bookings

Online appointment bookings are available via our appointment tab displayed on all pages of our website. If you cannot see an available appointment please ring the practice to see if we can accommodate you. An SMS appointment reminder is sent to you the day before, confirming the time and doctor you are seeing.

New Patient Registration Form

We are committed to protecting your privacy and know it is important for you to understand how your information is handled. In submitting the information contained in this form, you:

Acknowledge that your health practitioner and our online booking service will collect such information (including any personal or sensitive information), for the purposes of providing you with health services or enabling any related communications; and

Consent to our online booking service’s Terms of Use, and to our online booking service’s handling your personal and sensitive information in accordance with its Privacy Policy.

Recalls & Reminders

To assist with your comprehensive healthcare, we have a recall & reminder system and can send you an SMS, email or letter to remind you when a test or service is due. Examples of some of the routine reminders we send include reminders for cervical and breast screening, blood tests, blood pressure reviews, annual health checks, and childhood vaccinations.

Ideally, this consent should be indicated on the patient information form or the Existing Patient update form. However, a verification code can be sent to your mobile number if you agreed to all 4 communication categories.

  • Appointments
  • Clinical reminders
  • Clinical Communication (Results and Clinical Messages)
  • Health Awareness (Health information and database search – inhouse)

Please let us know if you change your email, postal address or phone numbers.

Privacy:

Please note that unless permission has been granted by you (the patient), we cannot provide information to another family member or friend of yours. This is in order to maintain confidentiality under the Privacy Act.