General Info

After Hours and Emergencies:

For health care outside of normal surgery hours please telephone 9436 4021 and listen to the instructions.

On weekends we have a back-up locum service ”Sydney Medical Service ” and they can be contacted either via telephoning 9436 4021 or directly on Sydney Medical Service -1300 466 347  or 8724 6300.

In an emergency, dial ”000″ for an ambulance or attend the nearest hospital.

Appointments:

Where possible please make an appointment with the doctor of your choice. If your usual doctor is not available please feel free to see any of the doctors in the practice.

Consultations are usually 15 minutes. Please advise if you will need a longer appointment so that we can serve you better. In many cases, if there are more than two issues to discuss, it is preferable to make a longer appointment to allow adequate time to deal with each issue appropriately. Other examples where a longer appointment should be booked are full medical checks, pap smears, surgical procedures, and health assessments (40-49 year old checks, over 75 year old annual medical checks).

Fees & Payment Methods:

Payment is required at the time of consultation. We accept cash, Eftpos, MasterCard, and Visa.

Please discuss any fee issues with your doctor or with our receptionist if you anticipate difficulties.

Consultations for Veterans Affairs and Full Pensioner Card Holders may be bulk-billed at the discretion of the treating doctor. For all others, our consultation fees are available at the reception area of the surgery. On Saturdays there is a surcharge of $10 our normal consultation fees.

The surgery has Medicare online, this means you can pay for your consultation and then claim immediately at the surgery for the rebate to be deposited into your nominated bank account that is held by Medicare.

Test Results:

As a general rule test results (pathology and radiology) will not be given out over the telephone. This is because it may breach confidentiality and it often complicates matters as receptionists are not trained to interpret medical results especially if more detailed explanation of the results is required and will only be able to pass on information as given to them. Receptionists are bound by the same rules of confidentiality as doctors, but if you have any special concerns about the handling of the pathology results please discuss with your doctor. Results of sensitive tests such as HIV tests will not be given by phone and you must attend in person to receive the result.

Please confirm with your doctor how you will be notified of the results. Your doctor may advise the receptionist to call you to make a follow-up appointment to discuss results or the doctor may request the receptionist to enter a recall / reminder for your next check-up which can vary from a few weeks to 12 months’ time.

If you want full details of test results please make an appointment to see the doctor – this consult should not take long if you have no other queries or problems on the day.

Telephone Calls:

We ask you to minimize calls to the doctor otherwise doctor’s consultations with their patient’s will be interrupted. If the doctor is busy a message will be taken and your call will be returned as soon as practicable, this may be during after hours or the next working day.

Please notify the receptionist if the matter is urgent.

Home Visits:

Home and Nursing Home visits are available on request for existing members of the practice with prior arrangement. (Home visits apply to local area only)

Repeat Prescriptions and Referrals:

In most cases we need to see you in order to assess your need for a repeat prescription and/or referral. In selected cases we can accommodate your request to enable on-going care at the discretion of the doctor, as long as you have been seen by the doctor in the last six months.

Please allow two working days notice for collection. There is a charge for all scripts written without an appointment. Referrals will also attract a fee. Alternatively book a time so the doctor can give you the script/referral.

Recall/Reminder System:

The practice offers patients to go on our recall system and/ or reminder for health checks ups. If you do not want recalls, please inform your GP or reception

Suggestions/Patient Feedback:

We welcome your feedback and suggestions. Please speak to your doctor or a staff member, or use the suggestion box in the waiting area. From time to time this practice invites patients to complete a questionnaire on their views of the practice and how they think it could be improved. These surveys are anonymous and help us improve our services.

If you are unhappy with any aspect of the care you have received from this practice, we want to know about it. Please talk to the practice manager or your doctor about any problems you have with the services we provide.

Privacy:

This practice is committed to providing personal comprehensive and up to date General Practice care to individuals and family in the community. All patient consultations and medical records are kept strictly confidential. The practice normally allows access to patient records by all doctors in the practice and by Medical Students under the supervision of the treating doctor.

A copy of our Privacy Policy and Charter of Patient Rights is available upon request.